Alien Gear Holsters: it's not a Forever Warranty if you can't file a warranty claim

If anything on your Alien Gear Holster ever breaks, we'll repair or replace it at no cost. We've got you covered forever!Sounds awesome, right?When their live chat and phone support are off hours, a "leave us a message" popup is presented where you can submit a case with AGH: https://ift.tt/2Oe5FCl spent 10 minutes writing the message, taking pictures and attaching them. Just to get an automated response telling me to pound sand and contact them via live chat or phone.Due to the unprecedented increase of volume we are experiencing, we have diverted our service agents away from emails to our live chats and phone calls. For assistance, please call us at (208) 215-2046 or chat with us via our website.They also think telling their customers to leave them a message and then telling them to pound sand in an automated message is totally fine, as per their Twitter support: https://twitter.com/AlienGHolsters/status/1280167058181779457This is the message given outside of business hours, we do apologize for any inconvenience this may cause. We are working diligently to answer questions during business hours. We are seeing an unprecedented increase in volume. In the meantime, we can be reached by phone or chat.So I tried that, was 35th in the queue, waiting half an hour to get to 10th, only for my message to disappear and be put back in the queue at 25th.Beware: it's a Never Warranty if you can't file a warranty claim.My holster shell cracked on a side after 4 years of EDC-ing a Ruger SR1911 CMD. While I'm finding its longevity quite impressive, I don't have anything to compare it to. Plus, given they offer a "Forever Warranty" on it, I wanted to take advantage of it. Looks like it's a fiction.Any recommendations for alternatives? IWB, 3pm, 250 lbs. I've just ordered my Hanks Gunner belt so a new holster will be a nice addition. via /r/CCW https://ift.tt/2NYd0FX